NPCI on ‘longest’ UPI outage: ‘The issue was caused by…’

India’s UPI experienced a five-hour outage due to banks excessively checking transaction statuses, overwhelming the system. NPCI’s investigation revealed the absence of a transaction status check limiter, leading to a self-inflicted denial-of-service situation. With multiple recent outages, experts urge NPCI to implement system-level throttling to prevent future disruptions.

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